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Guest Service Agent – Casual

Are you:
Ready to play a vital role as part of the Front Office team providing an outstanding guest experience?
Willing to use your amazing customer service skills and organisational abilities to contribute to the day to day performance of our hotel?
Be a part of an incredibly dynamic and motivated team?

Duties

Skills and Experience

This is a casual position working over a seven-day rotating roster.

If you are a driven team player, looking to succeed in a culture of empowerment and accountability please view and the position description below.

To apply please complete the information at the bottom of the page.

Applications must include covering letter and CV and addressed to:
Sarah Dickinson – Front Office Manager
Majestic Oasis Apartments
PO Box 2246 Port Augusta SA 5700

Applications close: 22 October 2021

Majestic Hotels employees may apply for this position and will be considered in line with other external applicants. Decisions will be made based on relevant experience, skills and merit. Prior to submitting your application, we encourage you to advise your manager.

Guest Service Agent – Position Description

PURPOSE
Consistently, through a disciplined approach, focus on the upkeep of Majestic Hotel’s products, incorporating continuous improvement and delivery of the highest quality to ensure true and lasting customer loyalty.

POSITION OBJECTIVES
COMMITMENT & CONSISTENCY – To quality of work and always achieving the highest standards to consistently deliver great products
DISPLAYED INITIATIVE – Ability to follow direction and tasks lists while recognising when attention is needed in other areas and attending to them with the appropriate level of priority
ACCOUNTABILITY – Through a disciplined approach maintain a culture of self-accountability within the team to ensure the company vision and values are achieved.
TIME MANAGEMENT – Accountability to achieve all tasks in a timely and efficient manner to ensure presentation of all common areas is maintained at the highest level
COMMUNICATION – Effective communication skills incorporating a collaborative approach with internal and external stake holders
PROFESSIONALISM – Consistent approach when collaborating with all levels of staff and external sources
ANTICIPATORY SERVICE – Identify and service customer’s needs before they ask.
ACHIEVE COMPANY VISION – Achieve our purpose to build true and lasting customer and staff loyalty

KEY RESPONSIBILITIES
Customer Service

With a consistent focus on delivering the highest levels of service, perform the following duties:

Administration

With a high level of accuracy, perform the following;

SKILLS / EXPERIENCE / QUALIFICATIONS / KNOWLEDGE

Required

Highly desirable

VALUES

Demonstrate a work ethic, attitudes and values compatible with Majestic Hotels vision and values, specifically: –

ORGANISATIONAL RELATIONSHIPS

Report directly to the Front Office Manager and further Manager as required
Working as required with:
Senior Guest Service Agent
Guest Service Agents
Housekeeping Staff
Maintenance Staff
Department heads across the Majestic Oasis Apartments and all Majestic sites.

VISION STATEMENT
“our purpose as a company”
Majestic Hotels purpose is to build true and lasting customer & staff loyalty.
We recognise that to truly loyal customers we become the hotels of choice and to truly loyal staff we become the employer of choice!

VALUE STATEMENT
“what we stand for as a company”
Majestic Hotels values are what we believe in; they guide what we do each and every day.

Our customer values –
CONSISTENTLY DELIVER GREAT PRODUCTS – achieve consistent focus towards maintenance & upkeep of physical product
PROVIDE THEM THE ATTENTION THEY DESERVE – recognise them early!
PROVIDE REGULAR ANTICIPATORY SERVICE – identify & service customers needs before they ask
DELIVER A CONSISTENT SERVICE STANDARD – all staff + all departments + all products
APPROACH OF CONTINUOUS IMPROVEMENT – by all staff toward product and service

Our staff values-

PROVIDE OPPORTUNITY – to a highly diverse range of the community, with varying skill levels, respecting those choosing to earn a secure income, as well as those who in addition wish to build a career
EMPOWERMENT + ACCOUNTABILITY + COLLABORATION – an environment where not only the most senior make decisions; where we all accept responsibility for our individual performance whilst working collectively as a true team
RESPECT + VALUE – display genuine respect for each other, truly valuing each and every team members contribution no matter the role
PROFESSIONALISM – conducting ourselves in a professional manner at all times
DEVELOPMENT – provide clear direction on purpose & function, deliver adequate training, conduct regular appraisals, provide recognition when due & display continuous support

PEOPLE ARE OUR BUSINESS – OUR SUCCESS DEPENDS ON THEM!

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